Who are the Travel Trust Association?

The Travel Trust Association is a travel trade association. Our members consist of travel agents, tour operators and travel organisers.

The Travel Trust Association exists in order to protect you, the customer, with 100% financial protection and has been doing so for over 20 years. This means that every penny that you pay to our members is protected by the Travel Trust Association.

What does it mean if a company is a member of the Travel Trust Association?

It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent.

Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that you holiday goes ahead unaffected. If for any reason this is not possible, we will administer a claim for a refund of money that you have paid to a member for your holiday.

“Thank you so much for the cheque we received today in settlement of our claim. On behalf of my husband and myself, I would like to thank you for all your hard work on our behalf.”    
Mrs B.

All members of the Travel Trust Association have to abide by the member Code of Conduct. This is to ensure that the customers receive the best possible service.

Complaints procedure

In the event of a breakdown of communication or a serious disagreement between a member and their customer, the Travel Trust Association can act as an independent intermediary.

All complaints are dealt with in writing. Should you feel the need to make a complaint about one of our Members, please detail the matter in writing and post it to:

Travel Trust Association
2 Crown Square
Woking
Surrey
GU21 6HR

Please enclose copies of any previous correspondence that you may have had with the company and any paperwork that is at all relevant e.g. receipts, invoices, etc.

Upon receipt Travel Trust Association will act as an independent intermediary in your grievance with the member and shall liaise between both parties. Should the response that you receive from the Member not be satisfactory, we can then offer you an arbitration service. The arbitration service is administered and managed independently from Travel Trust Association and the Travel Trust Association member.
 

Why Book with Diamond Sky Holidays...

Dear guest,
Welcome to Diamond Sky Holidays - if you are looking for a quality holiday, something a bit different with personal service, then you are in the right place. Please relax and enjoy browsing through our many interesting holiday ideas.

Diamond Sky Holidays offers discerning clients the most selective products using the 30 years of knowledge and experience I have gained in the holiday industry. During my 30 years in the travel industry I have experienced many happy moments and received many awards at the Travel Oscars, thanks to our core principle of customer care and our passion and dedication to what we do.

I have personally inspected all of our products, ensuring the quality of the every aspect. At Diamond Sky, you will find only the finest, unique holiday experiences,  such as Cappadocia, It is a very unique place, a fairy-tale like land that offers visitors an unforgettable experience.  My passion for traditional Gulet Cruises    remains strong and we still offer unforgettable luxury gulet cruise experiences full of authentic character.

Our aim is to exceed your expectations and to do this we take care of everything for you. Plus, we offer 100% financial protection for your peace of mind - every  penny you pay will be protected through our secure licencing arrangements.  Please feel free to call me on  my direct number 0121 794 26 24, our main office number of 0330 390 0999 or email me at akin@diamondskyholidays.com. I am happy to talk to you personally and recommend the ideal holiday to suit your requirements and ensure that you and your companions get the perfect holiday you deserve

Best regards,

Akin Koc
Founder & Managing Director

 

Don't just take our word for it...

"We have travelled all over the world and I can safely say that this holiday was one of the best - full of new experiences including a trip in a hot air balloon, visiting underground cities, ancient cave dwellings with amazing frescoes and fabulous landscapes. It was fun and exciting. For the first 2 days of tours in Cappadocia we went with the local representative, who were excellent and our guide, Mustafa Sahin was outstanding. Thank you again for a brilliant trip and we will recommend your company. We may be interested in Croatia next year.

Yours sincerely,"

Barbara Lewis, 30.7.2018
 

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